Privacy Policy

Introduction

This privacy policy explains how I collect, use and protect your personal information when you use pktechie.com.au or the Pagelyze website health check tool.

Who I am and how to contact me

My name is Prazin Karki (PK), and I operate under the business name PKTechie. I'm based in Sunbury, Victoria, Australia. You can contact me at admin@pktechie.com.au if you have any questions about this privacy policy or how I handle your personal information.

What information I collect

I collect the following types of information:

• Contact form data: When you use the contact form on my website, I collect your name, email address, subject (if provided), message content, and any other information you choose to include in your message.
• Pagelyze tool usage: When you use the Pagelyze website health check tool, I collect the website URLs you enter, technical details about the site (such as performance, SEO and accessibility information), and basic usage logs including timestamps, IP addresses and browser information. This data is used to run the service and improve its accuracy and performance.
• Website usage data: I may collect website usage data through server logs and optional analytics tools. This can include page views, referrers, general location data (country or city level), device type, browser type and similar technical information. This helps me understand how the site is used and improve the user experience.
• Cookies and similar technologies: The website may use cookies or similar technologies to remember your preferences, manage sessions and provide analytics. You can control cookies through your browser settings.

How I collect your information

I usually collect personal information directly from you when you:

• fill in a contact form on my website
• use the Pagelyze website health check tool
• communicate with me by email or other channels.

I may also collect some technical information automatically through server logs, cookies and analytics tools (for example IP address, browser type and pages visited).

Anonymity

Where it is practical to do so, you can interact with my website without telling me who you are (for example, by browsing the site without filling in a form). However, if you want me to respond to an enquiry or provide services, I will usually need at least your name and email address.

How and why I use this information

I use your information for the following purposes:

• To reply to enquiries you send via the contact form and provide the services you request.
• To provide the Pagelyze website health check results and improve the accuracy, performance and features of the tool.
• To maintain and secure the website, detect abuse or errors, and ensure the site functions properly.
• To send follow-up emails or updates if you have asked for them, with an easy way to opt out at any time.

Legal basis and consent

When you submit your details through the contact form or use the Pagelyze tool, you provide that information voluntarily so I can respond to your enquiry or provide the services you requested.

I collect and use personal information only where it is reasonably necessary for my business activities, such as operating the website, providing Pagelyze results, maintaining security and keeping business records, in line with the Australian Privacy Principles. In some cases I may also ask for your consent (for example, to send you updates about my services). You can withdraw your consent at any time by contacting me.

When information may be shared

I may share your information in the following circumstances:

• Service providers: With trusted service providers who help me host the website, send emails, provide analytics, monitor errors or otherwise operate the business. These providers are required to protect your information and use it only for the purposes I specify.
• Professional advisers: With my accountant, lawyer or other professional advisers if needed for business purposes, subject to confidentiality obligations.
• Legal requirements: If required by law, court order or to respond to legal requests, or to protect my rights, property or safety, or that of others.

I do not sell your personal information to data brokers or third parties for marketing purposes.

Overseas transfers

Some of my service providers (such as cloud hosting providers, email services or analytics tools) may be located outside Australia. When I use these services, your information may be processed in those countries as part of providing the services, including (for example) the United States or other countries where these providers are based. I take reasonable steps to ensure these providers have appropriate safeguards in place to protect your information.

Security and retention

I use reasonable technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse or alteration. However, no system can be 100% secure, and I cannot guarantee absolute security.

I keep your information only for as long as reasonably necessary for the purposes described in this policy. For example, I may retain contact form submissions and project-related emails for business record-keeping purposes, and analytics logs for the standard retention periods used by the analytics tools.

Access and correction

Under the Australian Privacy Principles, you have the right to request access to or correction of your personal information that I hold. If you would like to access or correct your information, please contact me at admin@pktechie.com.au. I will respond to your request within a reasonable time.

Direct marketing and opting out

If you receive emails from me about my services or updates, you can opt out at any time by using the unsubscribe link in the email (if provided) or by contacting me directly at admin@pktechie.com.au.

Complaints

If you have a complaint about how I have handled your personal information, please contact me first at admin@pktechie.com.au, and I will do my best to resolve it.

If you are not satisfied with my response, you can contact the Office of the Australian Information Commissioner (OAIC). You can find more information about making a privacy complaint on the OAIC website at oaic.gov.au.

Changes to this policy

I may update this privacy policy from time to time to reflect changes in my practices or for legal, operational or regulatory reasons. The most current version will always be available on this page. I encourage you to review this policy periodically.

Effective date: January 2025

Disclaimer

This privacy policy is general information about how I handle personal information and is not legal advice. If you need specific legal advice about privacy matters, please consult a qualified legal professional.